2024 · Software vendor, France
Maintenance for a growing software vendor
Took over run and fixes after the original team left, with documentation and sized on-call.
Anonymous case. No screenshots. Confidentiality.
Maintenancerunhandover
Context
The original team had left. The code still ran. Almost nobody knew how, or who to call at the weekend.
What we did
Map, living documentation, fix queue, realistic on-call, handover to the remaining internal team.
Result
The CIO got the planning back. Run is no longer a black box. Evolutions go through a backlog, not panic tickets.