2025 · Services mid-market, France
AI copilot on internal support
Assistant wired into the knowledge base, hosted in a European region, with adoption tracked — not a forgotten demo.
Anonymous case. No screenshots. Confidentiality.
AIRAGGDPRSupport
Context
Support overloaded, knowledge scattered across Confluence and mailboxes. A copilot PoC already existed. Almost nobody used it: too broad, too slow, too far from the real ticket.
What we did
Scoped a typical file (not “every question”). Cleaned the corpus. RAG pipeline hooked to the ticketing tool. Hosting in a European region. Access control copied from the existing directory. Short training, then a weekly usage number.
Result
First-response time went down. Escalations too. The tool sits in the day, not on a slide. Inference cost is tracked as a run line, not a surprise.
Who this looks like
Services firms, mutuals, support leads in France who already “tried ChatGPT” and want a tool inside the SI.